SERVICES &FAQ

















SERVICES
FAQ
1.      What products our production line can do?
All the popular snacks on the market, such as corn flakes, breakfast cereals, puffed snacks, fried snacks, biscuits and freeze food,instant noodle, fried extrusion food,etc.
Pet food, dog/cat/fish/bird/cattle feed etc.
Dog chews, dog gum,dog core filled chews,twist, double colours,etc.
Nutritional powder, baby food, nutritional rice(man-made rice) etc.
Potato/cassava chips, macaroni, corn chips, Tortilla Chip,etc.
Textured vegetarian protein,tsp,etc.
2. What service and after sales service we provide?
Provide you the professional advice about the market, equipment, process,    materials, packing, etc.
Assist you to choose equipment, design process flow, and perfect workshop layout. If needed, we can supply service in your factory.
We’ll dispatch the experts from our company to install the equipments and help clients to start up, training the local operators . Recipes for food will be also provided free of charge.
3. The warranty period and maintenance of the production line.
One year of warranty period, begins with the date which the production line finished installation at clients` place.
preferentially supply spare parts
4. The payment method of the production line.
We accept T/T (whole payment and divided payments) and L/C.
5. Transportation method of the production line and freight.
We can arrange air/land/sea transportation, the freight payment according to the sales contract.
6. The manufacture period of the production line.
The manufacture period of the production line normally is 2 to 10 working days; the period is also effected by the arrangement of the workshop.
7. Power source of the production line.
All the equipments are designed for clients` electric power (voltage,Hz); we also can modify the electric power to diesel oil or gas source.
8. Raw material of the equipments.
The raw material of our equipments is made by stainless steel or high quality alloy steel which fully achieved the requirement of relevant government standard and regulations.

Values We Believe In:

Integrity: We conduct business with the utmost sincerity to make sure that you are satisfied.

Quality: Our machines are built to last under extreme operating conditions - 24 hours a day, 7 days a week.

Innovation: We are always developing new technology to help your business grow.

Service: From the very beginning of your project - we are here for you. Trained technical staff will be on-site to help start up equipment and teach your staff how to operate it.

Gratitude: We greatly appreciate every customer and never take your business for granted.

Troubleshooting

1.  double screw extruder

◇ Check all the flanges and fix bolts of distribution box, gear box, and thrusting box, and tighten the loose one.
◇ Change the lubricate oil of speed reducer every half a year. The oil surface is between the level lines of oil scale. The models of lubrication oil are HJ-30 and HJ-32 engine oil.
◇ Clean the distribution box and change the lubrication oil after the first two months, and then do his every half a year.
◇ Lubrication oil is HJ-32 engine oil. After changing the oil, start the machine to hear if there is abnormal noise in the box.
◇ Check the elasticity of driving triangle belt every month.
◇ Check the rotary cutters regularly and change the worn one in order to keep the shaping quality of products.
◇ Check all the electric equipment connections each week to be sure no loose one and no dust on them. Check every half a year the insulation resistance (less than 0.5Ω) and the ground resistance (less than 4Ω).
◇ After running 20 days, check the state of thrusting bearing in the distribution box. If the clearance is worn to large, change it in time.
◇ After running half a year, check the screw and screw housing. If worn, change the front two parts of screw sleeves.
◇ If idle a long time, oil the mould head, screw, and other parts.

2. single-screw extruder

◇ Change the lubrication oil of the gearbox every half a year, 30# engine oil in winter, and 40# engine oil in summer.
◇ Check each month the motor belt. If loose, adjust it; if worn, change it.
◇ Inspect frequently the state of heating ampere meter. If the current changes, check the heating circle in time and change the broken one.
◇ Inspect frequently the cooling pipe to be sure no seepage.
◇ Check every 15 days the electric lines making sure no loose one and without dust on them.
◇ Check regularly all the connect components and tighten the loose one.

Saixin service
•Make special design, manufacturing and application test according to your demand, and provide targeted training
•Make equipment configuration, process design and workshop for you.
• Provide on-site guidance and presentation for you in the factory.
• Agent transport, technical personnel to the site for installation and debugging, and training personnel.
•Business personnel provide you with professional consultation on corresponding market information, equipment assembly, process technology, raw materials, packing and so on. aspects of the.
•One-year warranty, life-long maintenance, long-term preferential, supply of spare parts.
Equipment repair and maintenance
•Always check the machine’s connection parts, fixed parts, transmission parts and fasten the loose ones.
• The lubricating oil of reducer should be replaced half a year; after two months’ use of the new equipment, the distribution box should be cleaned up and with lubricating oil changed, and after this should be done half a year. Check the oil pump and confirm whether there is air leakage or block.
• Check whether the drive belt is appropriate.
• Make regular inspection on rotary cut blade’s working condition, and change in time the worn blade in order to affect product molding quality.
•In the work environment, electrical parts should be often dedusted in order to prevent weak electrical contact that causes the machine’s abnormal operation.
•As far as possible reduce the machine’s idle time, keep the screw’s service life, frequently check the noise of distribution box, prevent bearing wear and large clearance operation.
•If the machine is not used for a long time, please make antirust treatment with coating of oil on die body, screw and other parts• The lubricating oil of reducer housing should be replaced half a year.
• Machine belt should be frequently checked, adjust the loose belt, and change in time the damaged one.
• After the appliances are used for a long time, the sensitivity will be affected and should be changed in time to ensure the normal operation of equipment
•Frequently observe cooling system line and confirm that there is no leakage.
•Equipment’s electrical wiring should be periodically checked to confirm that there is no loose wiring head.
• If the machine is not used for a long time, please make antirust treatment with coating of oil on the machine barrel’s inner surface and spindle surface to prevent rust; machine barrel feed port should be closed; spindle should be placed in machine barrel to prevent bending and deformation.
•For the temporarily suspended die, the die head, die body, etc. should be oiled for storage.